Mike is an Assistant Director at the largest registered social landlord in Trafford, Trafford Housing Trust. He is responsible for neighbourhood management, caretaking, grounds maintenance, allocations and lettings and the customer contact centre. Engaging with customers is an important part of his role and he chairs the customer action group which concerns itself with making customer service improvements.
Mike has worked in social housing for over 20 years and is passionate about the need for service organisations to understand their customers’ demands and redesign services in ways that make it easier for customers to get what they want.
Having lived in Warrington for nine years, putting something back into his local community is important to Mike and he volunteers at his local scout group, helping with the running of annual camps and field trips as well as running the Beaver Colony meetings. He is a Board Member at Culture Warrington an Independent Charity established to manage the towns museum, culture and entertainment in Warrington. Born in Salford he now lives in Warrington and is married with two young children. He enjoys music, cooking and enthusiastically if somewhat tunelessly playing his guitar.